Welcome to the Exido Privacy Notice ("Privacy Notice").
This Privacy Notice explains how we collect, use, disclose and protect your Personal Data and respect any rights you benefit from under law.
Your Personal Data is controlled by Consumer Brands Limited part of the Laurcen Group.
When we refer to “we”, “us” and “our” in this notice it means Consumer Brands Limited.
When we say “you” and “your” and “individuals” in this notice, we mean anyone whose Personal Data we may collect.
Consumer Brands Limited's registered office is Arch 641, Clapham, London, UK
For more information about us, our local companies, our brands and our presence in your jurisdiction, please visit Info@Exido.co.uk
Some Personal Data may be collected automatically when you visit or use our Sites (and those of our third-party service providers acting on our behalf), such as data collected by cookies and other technologies (such as web analytic tools and pixel tags) on our websites. Please also consult our Cookie Policy for more information on how we make use of cookies and other automated means of data collection.
Personal Data collected automatically may include:
information about your (mobile) device or your type of browser
information about the way you use our websites, such as details of the web pages you have viewed, the banners and the hyperlinks you have clicked, etc.
whether you have opened e-mails sent by us to you
the websites you have visited before arriving at one of our websites
your IP address
the hyperlinks you have clicked
your MAC address
information you choose to share by using social media tools incorporated in our websites or using your social media log-in details to access certain product sites or applications; and
information you share with us about your location. Where we are required to do so by local law, we will only use that information where you have agreed that we can
Personal Data obtained from other sources
We may also collect Personal Data about you from other sources.
These other sources may include:
our trusted business partners
social media sites
consumer research organizations
credit reference agencies
other members of our group
Intra group data sharing
Sometimes we share your Personal Data with other companies within The NLC Group for the purposes set out in this Privacy Notice.
For more information about us, our companies, our brands and presence in your jurisdiction, please visit Info@Exido.co.uk
Third-party service providers
We also ask trusted third-party service providers to carry out certain business functions for us. In order to do this, we may need to share your personal data
These include:
IT support, cloud platform and data hosting providers who help us with the operation of our websites, mobile applications, data rooms, document and workflow management systems and other systems and applications;
marketing service providers, including companies who send out surveys and marketing communications on our behalf
product review providers who help collate customer feedback for us;
Insurance partners who underwrite extended warranties on our products
Logistics partners who provide home delivery services
Service partners who provide after sales product repairs
We have agreements in place with these business partners which will restrict how they are able to process your personal data and ensure appropriate levels of security are applied by them.
Acquisitions
If another company acquires (part of) our company, business, or our assets, that company may acquire all or part of the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Notice. In the unlikely event of an insolvency, bankruptcy or receivership, your Personal Data may also be transferred as a business asset, subject of applicable law.
Disclosure
We may disclose your Personal Data if we believe in good faith that such disclosure is necessary for our legitimate interest or prudent considering our obligations under applicable law:
regulatory bodies and law enforcement agencies, where necessary for any investigations or to respond to enquiries in relation to our compliance with applicable law.
professional advisors (such as third-party law firms) and other third parties in connection with our legitimate business activities.
These organizations may use your personal data as a “controller” – they will have their own privacy notices which you should read, and they have their own responsibilities to comply with applicable data protection laws.
To obtain a full list of all third parties your personal data is shared with please contact Info@Exido.co.uk
Your Personal Data may be transferred to and processed in other countries. We may use servers located in the European Union (EU) to store Personal Data where it is protected by laws equivalent to those in the UK.
We may transfer Personal Data to other members of the Laurcen Group inside the EU. We have put in place appropriate safeguards to protect your personal data in the event of these transfers.
Some of our suppliers have servers outside the UK. Our contracts with these suppliers require them to provide equivalent levels of protection for Personal Data.
If you would like to see a copy of any relevant safeguards used by us to protect the transfer of your personal data, please contact [insert email address].
We will put in place appropriate security measures to protect your personal data from unlawful or un authorized processing and accidental loss, destruction or damage.
When collecting or transferring Sensitive Personal Data we use a variety of additional security technologies and procedures to help protect your information.
The Personal Data you provide us with is stored on computer systems located in controlled facilities which can only be accessed by a limited number of persons who have a need to know in order to carry out their tasks and any services requested by you.
When we process highly confidential information (such as credit card numbers) over the Internet, we protect it using encryption.
However, it should be noted that we cannot guarantee the security of personal data you submit to us online. Transmission of data over the internet is at your own risk.
We will only retain your personal data for a limited period, and for no longer than is necessary for the purposes for which we are processing it for as set out in this Privacy Notice or otherwise to comply with legal or regulatory requirements applicable to us.
When your Personal Data is processed:
for the performance of your contract with us, we retain your Personal Data for a period of 6 years following completion of a contractual order
for meeting, legal and regulatory requirements, we retain your Personal Data as it is set out by the applicable law; and
In all other cases, we process your Personal Data, depending on the type, for up to 10 years from the date of our last interaction with you.
You can request a copy of our personal data retention schedule by contacting ...
You have various rights in relation to your Personal Data:
Where our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. If you do decide to do this, we will stop processing your personal data for that purpose, unless there is another lawful basis we can rely on – in which case, we will let you know.
Where our processing of your personal data is based on legitimate interests, you can object to this processing at any time. If you do this, we will need to give you a valid reason why our processing should continue, which overrides your interests, rights and freedoms.
Where we are processing your personal data for direct marketing purposes, you have the right to object to that processing.
Any individual whose Personal Data we hold has several rights in relation to how that information is processed by us. You have the following rights:
The right to object – individuals can object to us processing their data and we will either agree to stop processing or explain why we are unable to
The right of access – individuals can request a copy of their Personal Data we hold, subject to certain exemptions (a subject access request)
The right of rectification – individuals can ask us to update or correct their Personal Data to ensure its accuracy
The right to be forgotten – individuals can ask us to delete their Personal Data from our records if it is no longer needed for the original purpose
The right of restriction – individuals can ask us to restrict the processing of their Personal Data in certain circumstances
The right to data portability – individuals can ask for a copy of their Personal Data, so it can be used for their own purposes.
In addition, in certain circumstances we may process your personal data through automated decision-making, including profiling. You have the right to object to a decision that we make which is based solely on automated processing of your personal data.
You can exercise these rights by notifying any member of staff at Exido. However, the most efficient way for us to handle your request is via our Data Privacy team.
You can contact them at Info@exido.co.uk
Complaints
You also have the right to make a complaint – individuals can complain if they feel their Personal Data has been mishandled. We encourage individuals to come to us in the first instance, but they are entitled to complain directly to the Information Commissioner’s Office (ICO)
We welcome your feedback. If you have any comments, questions or complaints regarding this Privacy Notice or our processing of your Personal Data, would like to contact our Group Data Protection Lead, or exercise any of the rights set out above, you can contact us on the following number or by sending an e-mail.
Email: Info@exido.co.uk
This Privacy Notice was last updated in September 2023. This document is a notice to you and not a contract between us.
Occasionally it may be necessary to make changes to this notice. When that happens, we will provide an updated version at the earliest opportunity. Where changes are material, we will take steps to let you know. The most recent version will always be available on our website
