What do I do if my appliance develops a fault?
Firstly, we are really sorry to hear this! For faulty appliances, we recommend firstly ensuring you have referred to your owner's manual and performed any troubleshooting. If this hasn't resolved the problem and the fault remains, check that your product is within the warranty period and return it to the place of purchase along with your receipt.
I've received a faulty or damaged product - what should I do?
We are so sorry to hear that your product has arrived damaged or faulty!
Please get in touch with us via email Service@exido.co.uk within 7 days of receiving your order and we will be more than happy to help!
What is the guarantee on my Exido Appliance?
The details of your guarantee can be found in your owner's manual or alternatively on the product page on the website. We recommend registering your product after purchase to help reduce time if there is any issues.
I lost my instruction manual, where can I get a new one?
Exido manuals are available on our website. The Product Downloads page houses both current and previous models that can be downloaded, alternatively all current product pages also have the product manual available to download also send your languages and products model to Service@exido.co.uk
Are Exido products BPA Free?
Where possible, Exido products are made from BPA free materials and this information can be found on our product pages. Explore our products
How do I claim on my guarantee?
In the unlikely event that you have an issue with your product, simply contact our Consumer Service Team. You will need to retain your purchase receipt, if you have not uploaded it or bought the product directly from our website, as our team will ask for this along with the model and serial number, which can usually be found on the base of your product.
Our guarantee does not confer any rights other than those expressly set out in the terms and condition and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
Are there any exclusions?
Yes, there are some exclusions to your guarantee. Please refer to the instruction book that came with your product.
